Last update on 27 Jan 2026

This page outlines Permatics’ legal framework, including regulatory disclosures, terms of service, data protection standards, compliance policies, and operational authorizations related to government-authorized visa fee collection and consular support services.

Terms & Conditions

UAB Permatics
1. Introduction
These Terms and Conditions ("Terms") govern the access to and use of the services provided by UAB Permatics, a company incorporated in Lithuania with its registered office at Švitrigailos gatvė 11M, LT-03228 Vilnius, Lithuania ("Permatics", "Company", "we", "us", or "our").
Permatics provides software solutions for appointment scheduling and related administrative services used by government agencies, embassies, consulates, and authorized service providers.
Permatics may also provide Optima Pay, a service that facilitates the technical handling of payment instructions within the platform.
Permatics does not act as a payment service provider, financial institution, or payment processor.
By accessing or using the platform, users agree to these Terms.2. Definitions
Platform
The appointment scheduling software and related digital services operated by Permatics.
User
Any individual accessing the platform to schedule appointments.
Government Partner
Embassies, consulates, government agencies, or authorized organizations using the Permatics software to manage appointments.
Optima Pay
A technical service module provided by Permatics that enables the transmission of payment instructions to third-party payment service providers.
Payment Service Provider (PSP)
A regulated third-party financial institution responsible for processing and settling payments.3. Nature of the Services
Permatics provides software-as-a-service (SaaS) solutions including:
• Appointment scheduling software
• Queue and capacity management
• User account systems
• Administrative interfaces for government partners
• Notification systems
• Integration with external services, including payment service providers4. Role of Optima Pay
Optima Pay is a technical facilitation service integrated into the platform.
Optima Pay enables:
• transmission of payment requests
• connection to third-party payment providers
• confirmation of payment status within the platform
All financial transactions are processed exclusively by licensed third-party payment service providers.
Permatics does not collect, store, or control payment funds.
Users acknowledge that payment processing is subject to the terms and conditions of the respective payment service provider.5. Appointment Scheduling
The platform enables users to schedule appointments with participating government agencies.6. User Responsibilities
Users agree to:
• provide accurate information
• use the platform lawfully
• not use automated booking tools or bots
• not create duplicate accounts
• comply with the rules of the relevant government partner.
Permatics reserves the right to suspend accounts that violate these rules.7. Fees
Government partners or service providers may charge:
• appointment service fees
• administrative fees
• visa-related fees
Where payments are required, users may be redirected to a licensed third-party payment service provider.
Permatics is not responsible for payment processing or settlement.8. Refunds
Refund policies are determined by the government partner or service provider offering the appointment or service.
Permatics is not responsible for issuing or processing refunds unless explicitly stated.
Payment service provider fees may be non-refundable.9. Data Protection
Permatics processes personal data in accordance with:
• EU General Data Protection Regulation (GDPR)
• applicable national laws.
User data may be shared with government partners solely for the purpose of providing appointment services.10. Platform Availability
Permatics aims to maintain platform availability but does not guarantee uninterrupted access.
Temporary interruptions may occur due to:
• maintenance
• system upgrades
• external infrastructure failures.11. Intellectual Property
All software, platform architecture, design, and related materials remain the intellectual property of UAB Permatics.
Users are granted a limited right to use the platform solely for its intended purpose.12. Limitation of Liability
Permatics shall not be liable for:
• visa application outcomes
• decisions of government agencies
• appointment cancellations made by government partners
• payment failures caused by third-party payment providers
• user errors during booking.
To the maximum extent permitted by law, Permatics’ liability is limited to the amount paid for the relevant service.13. Third-Party Services
The platform may integrate services from third parties, including:
• payment service providers
• identity verification providers
• communication infrastructure providers.
Permatics is not responsible for the performance of these third-party services.14. Governing Law
These Terms are governed by the laws of Lithuania.
Any disputes shall be subject to the jurisdiction of Lithuanian courts unless mandatory law provides otherwise.15. Contact Information
UAB Permatics
Švitrigailos gatvė 11M
LT-03228 Vilnius
Lithuania
Email: [email protected]

Privacy Policy

1. Introduction
UAB Permatics ("Permatics", "we", "our", or "us") is committed to protecting the privacy and personal data of users who access our appointment scheduling platform.
This Privacy Policy explains the role of Permatics in relation to personal data when users access platforms powered by Permatics technology.
Permatics does not collect, store, or control personal data of end users who access appointment scheduling systems powered by its software.
All personal data processing is carried out by the respective government authority, embassy, consulate, or authorized service provider operating the appointment system.2. Role of Permatics
Permatics acts solely as a software and technology provider.
Permatics provides:
• appointment scheduling software
• system infrastructure
• technical platform functionality
Permatics does not determine the purposes or means of personal data processing.
The organization operating the appointment platform (such as a government agency or visa service provider) acts as the data controller.3. Personal Data Processing
Permatics does not collect, store, or maintain personal data of users accessing appointment scheduling systems powered by its software.
Any personal data entered into appointment systems is collected and processed directly by the government authority or service provider responsible for the relevant service.
Users should consult the privacy policy of the respective government agency, embassy, or service provider for information on how their personal data is processed.4. Payment Services (Optima Pay)
Optima Pay is a technical service module that enables integration with external payment service providers.
Permatics:
• does not process payments
• does not store payment information
• does not access financial data
All payment transactions are handled directly by licensed third-party payment service providers whose privacy policies apply.5. Data Storage and Access
Permatics does not store or maintain user personal data.
Where the platform is deployed for government partners, all data storage and management is performed under the control of the relevant government authority or service provider.
Permatics may provide technical support to the platform but does not access or use personal data unless strictly necessary for system maintenance and only under the instruction of the relevant data controller.6. Security
Permatics designs its software with security and privacy considerations in mind.
The protection of personal data processed within appointment systems remains the responsibility of the data controller operating the platform.7. Third-Party Services
Appointment platforms powered by Permatics software may integrate third-party services such as:
• payment service providers
• identity verification systems
• notification services
These services operate under their own privacy policies.8. Changes to This Policy
Permatics may update this Privacy Policy from time to time.
Updates will be published on the relevant platform or website.9. Contact
For questions regarding this Privacy Policy, please contact:
UAB Permatics
Švitrigailos gatvė 11M
LT-03228 Vilnius
Lithuania
Email: [email protected]
For questions regarding personal data submitted during appointment scheduling, users should contact the government authority or service provider responsible for the relevant appointment service.

Imprint

UAB Permatics
Švitrigailos gatvė 11M
LT-03228 Vilnius
Lithuania
Company No.: 304139317
VAT No.: LT100009910915